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"We use Canada Post or UPS for delivery in Canada and for delivery in United States we use UPS or USPS. Which takes 4-6 business days once the payment is clear.
Free shipping with in Canada and USA."
2. Do you ship internationally?
Yes, we also ship WORLWIDE with an EXTRA CHARGE.
We use DHL or UPS for delivery in ASIA, EUROPE, MIDDLE EAST, and OCEANIA.
Which takes 4-6 business days once the payment is clear.
3. Can I track my order?
Yes. Each Grizzly Blades order comes with a customized tracking number, we send you shipping notification via email once your order is shipped. In this email will have both an order number and tracking number.
4. Do you charge sales tax?
We collect sales tax only for Canadian orders in which we are responsible for collecting sales taxes by law. You will be able to see sales tax during the checkout process for each region.
5. DO I HAVE TO PAY ANY CUSTOMS OR IMPORT FEES?
It is the customer’s duty to be aware of the import fees and customs duties.
1. What Payment methods do you accept?
We only accept PayPal payment method.
Which accepts all Major Credit / Debit Cards.
2. How to pay without a PayPal account?
1. What is you return policy?
1. Item must be returned in its original condition (unused) within 14 days after the buyer receives it in order to get a full refund.
2. After 14 days until 30 days 35% restocking fee will apply.
3. After 30 days no refund or exchange.
4. The buyer is responsible for return shipping costs.
5. Limited edition and clearance knives are non-refundable.
2. I've received a faulty item, what do I do?
We're sorry to hear you have received a faulty item! Please reach out to our Customer Support team grizzlyblades@gmail.com and send the following info:
1. Your Order Number
2. Photos that show:
• The fault as clearly as possible
• Full-length photo of the item
3. My order arrived damaged, what do I do?
We're sorry to hear your order was damaged upon delivery.
Please reach out to our Customer Support team grizzlyblades@gmail.com and they will assist you.
1. Damascus Steel Blade Maintenance?
Lubricate Carbon Steel Damascus Blades. Our Damascus Steel Blades are made of high and low carbon steel, which means they have a relatively low amount of chromium in the steel. Carbon steel Damascus can rust when not cared for properly. Make sure to always clean and dry your blade after using with mineral or coconut oil in order to prevent from catching rust or discolouration. This will keep your knife rust-free and maintain its etched beauty.
Store It Properly to Keep It Rust-Free. When not in use, it’s important to keep the Damascus Steel knife in a dry interior environment, where it will not be affected by extreme moisture or temperature changes. When out in the field with your knife, make sure that you don’t keep it in a wet environment for long periods of time. Don’t store your knife for long time in a leather sheath - acids and chemicals that are used to tan leather can lead to oxidation over time due to the normal moisture found in the air.
In addition, keeping the entire knife dry is important. We strongly advise against using dehumidifier if you are storing your knives with natural handle materials; especially in a closed safe or storage compartment. Extremely low humidity is a hazard for any natural handle materials (walnut wood, camel bone, buffalo horn, rams’ horn, stag horn, etc.) and will likely cause cracking or separation. Humidity does not affect synthetic handle materials (micarta and densified wood). By taking good care of your Damascus Steel blade, your knife will last longer and maintain its unique look.
2. Why is my handle material not exactly the same as the picture on your website?
We use natural materials; each natural handle material is unique and will always differ from knife to knife. Every knife is an original work of art, with a unique Damascus blade pattern. All knives are handmade and may have minor imperfections & blemishes.
3. How do i know if a knife is legal in my city or state?
Some of the products we sell are restricted by particular countries, provinces, states, or cities. By purchasing an item from our website, you acknowledge that you have the legal capacity and are of legal age to do so. Unfortunately, due to the complicated and constantly changing nature of state knife laws, we are not able to provide up-to-date information on knife legality. Please check your local legislation about knife restrictions.
4. How old does one have to be to purchase from your store or website?
Each customer must verify that he or she is legally over the age of 18 as they are held responsible for any purchase and/or use of our knife products, our products are intended for legal use only by responsible buyers. WE (THE SELLERS) ARE NOT ACCOUNTABLE OF ANY MISUSE OF THE ITEMS SOLD.
1. Do I need to sign up for an account to place an order?
No. Our system provides the convenience of ordering without an account.
2. What is the purpose of login form?
The login form gives you access to our website and therefore to your data. This form fulfills a fundamental task of security and your order history.
3. I've forgotten my password, how do I reset it?
You can reset your password by pressing ""Forgot password?"" button on the login page. Then insert your email and press ""Reset Password"" button. An email with instructions will be sent to your mailbox.
Leather Sheath Laser Engrvaing
Grizzly Blades is not responsible for any mistakes or misspellings made by customers
Personalized laser engraved items are not accepted for return for any reason.
Cancellations are not possible once the engraving process has begun.
By placing your order you agree to the disclaimer listed above and accept any and all liabilities associated with the engraving process.
Order Status / Shipping
1. Delivery in Canada and USA?
"We use Canada Post or UPS for delivery in Canada and for delivery in United States we use UPS or USPS. Which takes 4-6 business days once the payment is clear.
Free shipping with in Canada and USA."
2. Do you ship internationally?
Yes, we also ship WORLWIDE with an EXTRA CHARGE.
We use DHL or UPS for delivery in ASIA, EUROPE, MIDDLE EAST, and OCEANIA.
Which takes 4-6 business days once the payment is clear.
3. Can I track my order?
Yes. Each Grizzly Blades order comes with a customized tracking number, we send you shipping notification via email once your order is shipped. In this email will have both an order number and tracking number.
4. Do you charge sales tax?
We collect sales tax only for Canadian orders in which we are responsible for collecting sales taxes by law. You will be able to see sales tax during the checkout process for each region.
5. DO I HAVE TO PAY ANY CUSTOMS OR IMPORT FEES?
It is the customer’s duty to be aware of the import fees and customs duties.
Payments / No PayPal
1. What Payment methods do you accept?
We only accept PayPal payment method.
Which accepts all Major Credit / Debit Cards.
2. How to pay without a PayPal account?
Returns
1. What is you return policy?
1. Item must be returned in its original condition (unused) within 14 days after the buyer receives it in order to get a full refund.
2. After 14 days until 30 days 35% restocking fee will apply.
3. After 30 days no refund or exchange.
4. The buyer is responsible for return shipping costs.
5. Limited edition and clearance knives are non-refundable.
2. I've received a faulty item, what do I do?
We're sorry to hear you have received a faulty item! Please reach out to our Customer Support team grizzlyblades@gmail.com and send the following info:
1. Your Order Number
2. Photos that show:
• The fault as clearly as possible
• Full-length photo of the item
3. My order arrived damaged, what do I do?
We're sorry to hear your order was damaged upon delivery.
Please reach out to our Customer Support team grizzlyblades@gmail.com and they will assist you.
Product Questions
1. Damascus Steel Blade Maintenance?
Lubricate Carbon Steel Damascus Blades. Our Damascus Steel Blades are made of high and low carbon steel, which means they have a relatively low amount of chromium in the steel. Carbon steel Damascus can rust when not cared for properly. Make sure to always clean and dry your blade after using with mineral or coconut oil in order to prevent from catching rust or discolouration. This will keep your knife rust-free and maintain its etched beauty.
Store It Properly to Keep It Rust-Free. When not in use, it’s important to keep the Damascus Steel knife in a dry interior environment, where it will not be affected by extreme moisture or temperature changes. When out in the field with your knife, make sure that you don’t keep it in a wet environment for long periods of time. Don’t store your knife for long time in a leather sheath - acids and chemicals that are used to tan leather can lead to oxidation over time due to the normal moisture found in the air.
In addition, keeping the entire knife dry is important. We strongly advise against using dehumidifier if you are storing your knives with natural handle materials; especially in a closed safe or storage compartment. Extremely low humidity is a hazard for any natural handle materials (walnut wood, camel bone, buffalo horn, rams’ horn, stag horn, etc.) and will likely cause cracking or separation. Humidity does not affect synthetic handle materials (micarta and densified wood). By taking good care of your Damascus Steel blade, your knife will last longer and maintain its unique look.
2. Why is my handle material not exactly the same as the picture on your website?
We use natural materials; each natural handle material is unique and will always differ from knife to knife. Every knife is an original work of art, with a unique Damascus blade pattern. All knives are handmade and may have minor imperfections & blemishes.
3. How do i know if a knife is legal in my city or state?
Some of the products we sell are restricted by particular countries, provinces, states, or cities. By purchasing an item from our website, you acknowledge that you have the legal capacity and are of legal age to do so. Unfortunately, due to the complicated and constantly changing nature of state knife laws, we are not able to provide up-to-date information on knife legality. Please check your local legislation about knife restrictions.
4. How old does one have to be to purchase from your store or website?
Each customer must verify that he or she is legally over the age of 18 as they are held responsible for any purchase and/or use of our knife products, our products are intended for legal use only by responsible buyers. WE (THE SELLERS) ARE NOT ACCOUNTABLE OF ANY MISUSE OF THE ITEMS SOLD.
Your Account
1. Do I need to sign up for an account to place an order?
No. Our system provides the convenience of ordering without an account.
2. What is the purpose of login form?
The login form gives you access to our website and therefore to your data. This form fulfills a fundamental task of security and your order history.
3. I've forgotten my password, how do I reset it?
You can reset your password by pressing ""Forgot password?"" button on the login page. Then insert your email and press ""Reset Password"" button. An email with instructions will be sent to your mailbox.
Laser engraving information
Leather Sheath Laser Engrvaing
Grizzly Blades is not responsible for any mistakes or misspellings made by customers
Personalized laser engraved items are not accepted for return for any reason.
Cancellations are not possible once the engraving process has begun.
By placing your order you agree to the disclaimer listed above and accept any and all liabilities associated with the engraving process.
